Frequently Asked Questions
Everything business owners want to know about the Social Score™ audit \u2014 how it works, what it measures, and what happens to your data.
What is the Social Score™?
Social Score™ is a free AI-powered audit from Media Genie. It reviews your business's social media presence and returns a personalized 0–100 score, an industry benchmark, strengths, opportunities, and a 30-day action plan — all in under 60 seconds.
How long does the audit take?
Under a minute. Enter your business details and the social profile links you use, submit the form, and your report is generated while you watch. No account, credit card, or software download required.
What information do I need to provide?
Just your name, email, business name, and industry. Adding your website, a short business description, and links to the platforms you actually use (Facebook, Instagram, LinkedIn, TikTok, YouTube, or X) makes the recommendations more specific and useful.
How is my score calculated?
Your presence is evaluated across brand clarity, profile optimization, content quality, consistency, audience engagement opportunities, platform fit, positioning, and lead-generation potential. The full breakdown is on our methodology page — nothing is hidden.
Does the score use my private account data?
No. The audit uses only publicly available profile information where it can be verified, plus established social media best practices. We never invent follower counts or engagement statistics, and we don't ask for passwords or account access.
How is my data used?
Your details are used to generate your report and, if you opt in, to send you tips from Media Genie. We never sell your information. See our privacy policy for the full picture.
How often should I re-run the audit?
Every three to six months, or after major changes like a rebrand, new platform launch, or a new content strategy. Re-running the audit shows whether your 30-day action sprint is actually moving the needle.
What happens after I get my score?
Your report includes three prioritized actions, a week-by-week 30-day sprint, platform-specific advice, and an AI-drafted sample post you can publish right away. If you want daily help executing, Media Genie can take it from there.
Still have questions?
The fastest answer is to try it yourself. The audit is FREE and takes less than a minute.